Contact Form

Event Hire FAQs

General Questions

 

Q: Do you have a standard hire duration?

A: Yes, our standard hire period is 5 days, or per event.

 

Q: Can I extend my hire duration?

A: Yes, please get in touch with us to arrange an extension. Long term hire is also welcome. We request that you arrange this with your sales representative for the best rate possible.

 

Q: How can I get a hire quote?

A: Get in touch! You can either call us directly on 02 8783 0994 or send us a message with your request and we can provide you with a quote.

 

Q: When and how do I pay for my items?

A: Payment is made prior to your function. Payment can be made by cash, cheque (please allow 5 days for clearance), bank transfer, credit card or eftpos. For more information, contact us.

 

Q: What are your payment terms?

A: On confirmation of your order we require a 25% deposit to secure the booking and that the remaining amount be paid for prior to the delivery of your equipment.

 

Q: Can someone else collect and return goods for you?

A: Yes, provided authorisation has been given by you and the person has a copy of your order when collecting the goods. This person can then sign the collection paperwork on your behalf.

 

Q: What areas do you service?

A: We service the whole Sydney metropolitan area plus some outer regional areas such as the Blue Mountains, Hunter Valley, Bathurst and Orange. If you’re unsure if we service your area, please give us a call on 02 8783 0994.

 

Q: What is your cancellation policy?

In the event you need to cancel more than seven days prior to the event, your deposit and/or a cancellation fee of 25% is non-refundable. This may be transferred to cover a new date if you choose to reschedule. If you need to cancel less than seven days and up to 24 hours prior, you will be required to pay 50% of the full charge. Cancellation within 24 hours will require you to pay the full amount.

 

Q: Is there a limit of equipment I am allowed to hire?

A: No, you can hire as little as 1 item to as many items as we have available for you.

 

Q: What happens if something gets broken, damaged or unreturned?

A: In the case that any goods are broken or lost, a fee is charged accordingly. If the goods are damaged, this is covered under a damage waiver fee that is charged, provided the goods can be repaired.

 

Q: Do I need to clean the equipment before returning it?

A: Yes please! We ask that all goods be returned in good, clean, working order.

 

Q: Can we discuss our ideas with you before booking hire items?

A: Yes. We love our clients to be sure on the goods they require, so we encourage you to call and make a booking with one of our event planning staff. This way you can discuss your ideas, take a look at our hire items and create a design for the day, helping us to arrange the correct equipment for you. For more events ideas and inspiration, visit our Events page.

 

Q: Are your marquees water proof?

A: Absolutely, our marquees are made from a PVC, UV protected, block out material and are fully waterproof. Click here to see our range of marquees.

 

Q: Do you offer site inspections?

A: Yes, site inspections are a free service that is provided to help decide what marquee size can fit into the designated area. Contact us for more details.

 

Q: Can we pick up equipment from the warehouse?

A: Yes, we generally allow pick up of goods on Friday or Saturday morning and it is required to be returned on Monday. Visit our Contact page for our address and opening times.

 

Q: If I collect items from you, is there someone who can help me load the car?

A: There are always staff members here to help you load and unload equipment, just ask!

 

Q: Is all equipment brand new?

A: All our equipment is well maintained and kept in good condition with replacements made regularly. Please note that goods are hired equipment and therefore are not in continued NEW condition. You can see our range of equipment on our Products page.

 

Party Hire

 

Q: Can a marquee fit in my backyard?

A: Our range varies in many sizes and our professional staff are qualified to quote and measure your yard to find the right size marquee to fit your area. See our full range of marquee sizes in our handy downloadable PDF.

 

Q:  Can a marquee go on concrete?

A:  Yes, a marquee can be weighted by using concrete blocks. This way it secures the marquee structurally and doesn’t affect your concrete, pavers or tiles.

 

Q: Can I extend my marquee from my existing pergola or house?

A: All marquees are freestanding, they cannot be attached but the style of marquee is designed to butt against your existing dwelling with very little gap left, which enables the water to run freely off of the sides of the marquee.

 

Q: Do all marquees come with side walls?

A: Side walls are optional and come in white or clear with a curtain drawback system for easy use. See our marquee designs here.

 

Q: Can I erect a marquee on my own?

A: All our structured marquees are erected by our fully trained staff but traditional peg and pole marquees 6m x 6m and smaller can be.

 

Q: Do you cover pools?

A: Absolutely, this is quite popular and common to cover your underground swimming pool. Our company specialises in this and with our qualified Sales People we will come out and measure up your pool and fit it with flooring and a marquee over the top. Take a look at our pool covering floors here.

 

Q: Do you hire out electrical equipment for sound and lighting?

A: Yes we do hire out electrical equipment as well as sound and lighting equipment. Visit our lighting page here.

 

Corporate Hire

 

Q: Do you cater for various sized events?

A: We specialise in many style of events and can go as big or as small as you like, there are no limitations.

 

Q: Can you make branded equipment?

A: We can brand your company logo on any purchased marquee (for pricing please contact our staff). Decals can also be done to decorate illuminated equipment. This is ideal for any promotional event or product launch. See our range of equipment on our Products page.

 

Q: Do you have an OHS Management System?

A: Yes, Pillingers has an up to date management system in place with current Forms and Working Documents. We also undergo Initial site Risk Assessments and Onsite Event Work Safety checklists.

 

Q: Is all your equipment Tested and Tagged for safety?

A: All electrical equipment undergoes strict testing by our qualified staff.

 

Q: How much time do you need to set up and take down equipment?

A: We understand the strictness of time management on events held in public grounds and make it our job to keep within scheduled time frames. An event set up varies from approximately 1-4 hours, depending on the size. We would allocate appropriate staff and trucks to execute your job.

 

Q: Do you hire out electrical equipment for sound and lighting?

A: Yes we do hire out electrical equipment as well as sound and lighting equipment. Visit our lighting page here.

 

Wedding Hire

 

Q: Do you supply for all types and budgeted weddings?

A: We can supply a simple wedding get together with friends and family to an extravagant fairytale styled set up. There are no limitations to what you can and cannot hire.

 

Q: Do you offer plans for my marquee set up?

A: The hardest thing for clients to do is to visualise a product that they cannot physically see. Our job is to make this as clear and visual as possible. Our staff use Cad programs and diagrams for you to be able to see how your set up will look and most importantly the available room you will have.

 

Q: Can you do powder rooms, bathrooms, caterer’s quarters and bars?

A: Ideas are limitless, we can create all necessary areas including incorporating portable toilet blocks under your marquee for powder rooms. Stalls and Illuminated equipment for Bars, Caterers Marquees adjoined to the reception Marquee and Entrance Foyers for Pre dinner drinks.

 

Q: Can you have your marquee decorated or themed?

A: We can most definitely supply and decorate with specific styles of furniture, lining and equipment but do not theme your event, we can most definitely recommend companies that can do so. For some marquee inspiration, visit our gallery page.

 

Q: Can you help with public grounds for reception venue?

A:  We have a very good name in the Wedding industry and are associated with many public Parks and Gardens all over Sydney. Picking a location is the hardest part. (Keep in mind that Parks, Gardens and beaches all come with additional fees and charges and this depends on the council).

 

Q: Do you cover pools?

A: Absolutely, this is quite popular and common to cover your underground swimming pool. Our company specialises in this and with our qualified Sales People we will come out and measure up your pool and fit it with flooring and a marquee over the top. See our pool coverings here.

 

Q: Do you have to choose a wedding package or individual items?

A: We cater your wedding to your budget and requirements as every wedding is different and it therefore allows you to hire as little or as much as required. You can look at our full range of equipment for hire in our Wedding Hire section.

 

Q: Do you hire out electrical equipment for sound and lighting?

A: Yes we do hire out electrical equipment as well as sound and lighting equipment. Take a look at our lighting equipment here.

 

Festivals and Events

 

Q: Are you flexible with delivery times and pickups?

A: Provided public grounds have been authorised with Council approval, we are very happy to work with specific times.

 

Q: Do you have site supervisors?

A: All our job sites have Site Supervisors that are qualified to execute all size events and manage their team of staff onsite.

 

Q: Must we have someone on site when goods are being delivered or picked up?

A: We suggest that someone be there to make sure goods are received and returned in respectable order, however in some instances it is difficult to arrange and this is discussed and documented when confirming your job to make Bump in and Bump out run as smooth as possible.

 

Q: How much time do you need to set up and take down equipment?

A: We understand the strictness of time management on events held in public grounds and make it our job to keep within scheduled time frames. An event set up varies from approximately 1-4 hours, depending on the size. We would allocate appropriate staff and trucks to execute your job.

 

Q: Can you arrange everything for an outdoor event?

A: Yes, we can supply all hire requirements from stalls, stages, generators, coolrooms, toilets, kitchen/cooking equipment, furniture and much more.